Salesforce Solution Architect - Retail / Manufacturing

As part of our continuous growth, we are seeking an exceptional Salesforce Solution Architect with exposure to Marketing Cloud to join our Salesforce Architecture and Innovation team, focusing on prestigious clients in the Manufacturing/Retail Industry.

The Salesforce Solution Architect acts as a strategic advisor and expert on Salesforce marketing products and platforms, engaging directly with senior stakeholders while collaborating closely with enterprise architects, marketing leaders, and business users. In this role, you'll provide authoritative guidance and best practices across critical areas including marketing automation architecture, customer data platforms, omnichannel personalization, performance optimization, and governance frameworks.

This is a project leadership position where you'll shape transformative Salesforce solutions for retail clients, ensuring that technical decisions align with both organizational strategy and customer engagement objectives. You'll be instrumental in driving digital transformation initiatives that modernize customer experiences, enhance marketing effectiveness, build customer loyalty, and deliver measurable ROI across retail channels., Strategic Advisory: Serve as the go-to Salesforce expert for key stakeholders, providing guidance on platform capabilities, architecture patterns, and best practices, Architecture Leadership: Lead architecture alignment across multiple workstreams, coordinate with enterprise architects, and oversee technical direction for major implementations

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Risk Management: Identify and mitigate solution risks, technical debt, and design assumptions while assessing business impact

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Stakeholder Engagement: Build strong relationships with executive teams, project managers, and technical leads to drive successful outcomes

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Pre-Sales Support: Develop compelling proposals including target architectures, security strategies, integration approaches, and implementation roadmaps

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Team Development: Mentor diverse teams on technical excellence, communication strategies, and executive influence, Knowledge of Salesforce integration patterns including APIs, Platform Events, and best practices for secure, scalable integrations, Thought Leader: Clearly express compelling points of view (POVs) on relevant topics, steering teams and stakeholders toward innovative and successful outcomes.

Proven ability to engage with senior stakeholders

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Strategic alignment of technical decisions with long-term business vision

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Strong presentation, communication, and facilitation capabilities

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Experience leading design sessions and articulating trade-offs between options

Salesforce Solution Architecture

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15+ years of experience in consulting and architecture roles, with demonstrated leadership in driving digital transformations within the Retail / Manufacturing Sector.

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Deep understanding of Salesforce platform with a focus on customer loyalty and engagement including at least three of the following (and willingness to learn in other areas), Solution Governance: Familiarity with design governance frameworks, including reviewing High-Level Designs, Design Decision Logs, and Technical Debt registers

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Security & Compliance: Understanding of Salesforce security model (roles, profiles, sharing rules) and compliance considerations (GDPR, data residency)

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Ability to design secure solutions for enterprise environments

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Familiarity with other cloud platforms (e.g., AWS)

Development & Methodology

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End-to-end Salesforce platform implementation experience (hands-on development experience a plus), Resilient: Maintain positivity under pressure and when facing competing priorities

We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.