Salesforce Product Manager

Salary not available. View on company website.

Postaladdress Uk, Spitalfields, Tower Hamlets

Full time
Permanent
Onsite working

Posted 4 days ago, 20 Apr | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

Job ref: 16ab48c35165428a997fcd2f89fd367c

Location ref: Spitalfields, Tower Hamlets

Postaladdress Uk

Full Job Description

Own, actively manage and present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives.
Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth, and enhance overall profitability.
Work collaboratively with cross-functional teams (Operations, IT, Digital, Data, Compliance, and third-party suppliers) to ensure Salesforce product goals are fully aligned with business outcomes and regulatory requirements.
Translate product strategy into clear product requirements, including epics, user stories, acceptance criteria, and success measures, ensuring delivery teams have a shared understanding of expected outcomes.
Conduct market research, industry benchmarking, and competitive analysis to identify emerging trends, opportunities, and risks relevant to the Salesforce product landscape.
Partner closely with development and delivery teams to ensure solutions are designed, built, tested, and delivered on time, within budget, and to agreed quality standards, managing dependencies and trade-offs where required.
Develop, maintain, and govern product documentation, including user guides, release notes, training materials, and technical documentation, ensuring consistency and adoption across the organisation.
Analyse product usage data, performance metrics, and customer feedback to identify improvement opportunities, validate roadmap priorities, and continuously optimise platform value.
Lead and support go-to-market and change initiatives for new Salesforce features and enhancements, working with operational, sales, and communications teams to drive effective adoption and benefits realisation.
Cloud
Support
Marketing
Product Manager
Product Owner
Salesforce
AI

Demonstrable experience operating as a user-focused Product Manager / Product Owner for Salesforce, supported by relevant Salesforce certifications across core products.
Deep, hands-on expertise in Salesforce Service Cloud, including case management, omni-channel service, automation, reporting, and customer experience optimisation.
A strong working knowledge of the wider Salesforce ecosystem, including Sales Cloud, Marketing Cloud, and related platform capabilities, with an appreciation of how these can be integrated to deliver end-to-end customer journeys.
Proven ability to collaborate with technical delivery teams and influence senior stakeholders to define, agree, and maintain a clear product vision and roadmap that delivers measurable strategic outcomes.
Experience translating product strategy and roadmaps into prioritised backlogs, ensuring the highest-value features and improvements are delivered first, balancing business value, risk, and technical dependency.
Demonstrated experience coaching and mentoring Salesforce Administrators, fostering capability growth, best practice, and continuous improvement.
Experience managing and holding third-party suppliers and delivery partners to account, ensuring quality, value for money, and alignment to agreed outcomes.

We are a leading service provider currently looking for an experienced Salesforce Product Manager to lead the strategic direction, optimisation, and ongoing evolution of our Salesforce Service Cloud platform. We offer a highly competitive salary, flexibility for hybrid working, and opportunities for skill development through further training and certifications. Join us to play a key role in our growing organisation and contribute to its continued success.

Direct job link

https://www.jobs24.co.uk/job/salesforce-product-manager-126716746