Salesforce Knowledge Article Writer
Foresters Financial, Bromley Park, Bromley
Salesforce Knowledge Article Writer
Salary not available. View on company website.
Foresters Financial, Bromley Park, Bromley
- Full time
- Temporary
- Remote working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 02dc10d431f144aa8f5b568bd4d1c783
Full Job Description
As our Salesforce Knowledge Article Writer you will be using your Salesforce Knowledge experience to create clear, user-friendly articles for customer service teams, field sales, and end-users. This key strategic project focuses on developing structured knowledge base content to enhance efficiency and self-service support for our teams. This is a fixed term contract for 6 months. Your day to day will include:
- Develop and structure knowledge based content within Salesforce for customer support, field sales, and end-users. This will include lite touch as well as more complex articles.
- Translate complex processes into easy-to-understand, step-by-step guides and FAQs, creating a virtual library.
- Work with subject matter experts to gather and validate information.
- Ensure articles align with branding, style guidelines, and best practices.
- Optimise content for searchability, findability and usability
- Deliver completed articles within the agreed-upon timeframe Working hours are 40 hours a week Monday to Friday. Start times are flexible from 8.30am to 9.30am. After a successful orientation period there is flexibility to work from home for 2 days a week.
- Proven experience with Salesforce Knowledge content creation.
- Strong writing, editing, and documentation skill
- Ability to quickly understand and simplify complex concepts.
- Experience with knowledge management best practices.
- Detail-oriented and able to meet deadlines independently
- Experience in customer support, field sales, IT, or technical documentation.
- Previous contract or project-based writing experience.
Basic salary up to £45,000 per annum - Annual holiday allowance of 25 days holiday plus bank holidays
- Life Assurance (based on pensionable earnings)
- Generous contributory Pension scheme
- Season Ticket Loan
- 1 days paid charitable workday
- Employee Assistance Programme Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.
