Salesforce Innovation Center Senior Analyst

Salary not available. View on company website.

Salesforce.com, Inc., City of Westminster

Full time
Permanent
Onsite working

Posted 1 week ago, 28 Oct | Get your application in now before you're too late!

Closing date: Closing date not specified

Job ref: e8ec6f51ac1c4c6988cbe86f7a2b716f

Location ref: City of Westminster

Salesforce.com, Inc.

Full Job Description

Create and shape the customer experience by gaining an understanding of the customers' business objectives and AE goals for the SIC Engagement to deliver exceptional customer experiences
Partnering with Strategists on your team to ensure the success criteria of each customer engagement is met, with a series of planning calls, asynchronous collaboration, and individual preparation
Clearly articulate the above objectives in meetings, speaker invitations and stakeholder inquiries
Manage all meeting logistics - including SIC experiences, room and speaker calendar scheduling, catering coordination, room readiness - to deliver engagement execution excellence
Manage an ecosystem of on-site logistics (such as office management, IT, porters, workplace services/real estate team, etc.)
Prepare, collect, and understand SIC Engagement surveys to gauge real-time feedback and improve the program
Support and lead programs and projects across the SIC teams driving continual growth of the SIC program
Leverage Salesforce tools and dashboards to capture, measure and share our key metrics and KPIs

The role of a Coordinator in the Salesforce Innovation Centre (SIC) is to create meaningful customer experiences which enhance and accelerate the customers' business goals and objectives as part of an SIC Engagement. This means facilitating the planning, preparation and execution of SIC Engagements, while following global best practices and procedures. The Coordinator works closely with Strategists and Account Executives (AE) to organize the overall experience of SIC Engagements. This dynamic role is for someone interested and experienced in a career in marketing, program, sales events and productivity., Commitment to customer satisfaction and creation of seamless customer experiences
3+ years of functional experience in sales meetings or executive briefings
Ideal candidate has customer-facing experience and/or event management experience
Flexibility and curiosity to adapt to changes driven by our customers' expectations
Diplomacy
Strong problem solving skills and the ability to assess when escalation is needed
Lateral thinker who is teamwork oriented and enjoys working with a high level of collaboration
Collaboration across a variety of vendors and support models
Ability to deliver on expectations with a high degree of autonomy and creativity
A keen eye for detail
Excellent written and verbal communication skills, with exceptional grammar, spelling, and punctuation skills
English fluent
Familiarity with the Salesforce application, dashboards and reporting skills is a key differentiator
Strong logistical skills and the ability to work with executive and sales management, and other Salesforce organizations and stakeholders to ensure the success of the SIC Engagement

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Direct job link

https://www.jobs24.co.uk/job/salesforce-innovation-center-senior-analyst-127652494

Salesforce Innovation Center Senior Analyst

Full Job Description

Direct job link

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