Sales Team Leader

Due to an internal promotion, we are looking for a proven Sales Team Leader to join us at our St Ives (Cambs) office Are you a confident sales leader who knows how to turn great conversations into consistent performance? Do you enjoy coaching others to succeed, building high-energy teams, and leading from the front? At Simplify, we help home movers feel supported, informed, and confident at one of the most important moments of their lives. As a Sales Team Leader, you'll play a key role in shaping that experience - leading a team of Customer Service and Sales Advisors who combine outstanding service with commercial results. This is a hands-on leadership role where you'll inspire, coach, and develop a team that sells through service, builds trust with customers, and delivers strong, sustainable performance. You'll manage Sales Advisors who:

• Handle warm outbound leads from customers needing conveyancing services
• Act as the first expert point of contact for home movers
• Build early rapport, identify needs, and convert conversations into customers
• Sell Simplify's market-leading conveyancing and associated ID services
Your role is to ensure they're confident, motivated, well-coached, and set up for success - every day. Lead, Coach & Inspire
• Lead a team of Customer Service and Sales Advisors to achieve and exceed sales and service targets
• Provide daily coaching, call listening, and feedback to improve conversion and customer experience
• Set clear expectations around performance, behaviours, and quality standards
• Create a positive, high-energy team culture where people feel supported and challenged
Drive Performance Through Service
• Embed a sales-through-service mindset, ensuring customers feel reassured, informed, and never pressured
• Monitor sales results, KPIs, quality metrics and pipeline management
• Identify trends, strengths, and development opportunities across the team
• Support advisors with objection handling, negotiation techniques, and closing confidence
Develop Capability & Confidence
• Train new starters and support ongoing development across systems, processes, and soft skills
• Help advisors recognise buying signals and tailor conversations effectively
• Encourage strong attention to detail, compliance, and accurate data handling
• Act as a role model by leading by example on calls when required
Collaborate & Improve
• Work closely with Operational and Quality teams to ensure a joined-up customer journey
• Share insight and feedback upward to help improve systems, scripts, and processes
• Contribute ideas that improve efficiency, engagement, and results
  
  Proven experience leading or coaching a sales or customer service team
• A strong understanding of sales through service - building trust before closing
• Excellent communication skills with the ability to motivate and influence others
• Confidence in analysing performance, identifying gaps, and taking action
• A coaching mindset - patient, supportive, and focused on long-term development
• Strong organisational skills and attention to detail across systems and data
• Resilience, positivity, and a solution-focused approach
• Experience in regulated, contact-centre, or property-related environments (desirable, not essential)
  
  We're the UK's leading conveyancing and property services group, based in a modern St Ives office with free parking and excellent transport links.
You'll benefit from:
• Competitive salary
• Performance-related commission
• 25 days holiday + 8 public holidays
• Option to buy or sell additional holiday
• Pension scheme & life assurance
• Enhanced family-friendly policies
• Employee Assistance Programme
• Retail discounts
• Free conveyancing services for your own move
• An inclusive, supportive environment where leadership development truly matters