Sales Support Administrator Apprentice

Introduction

As a Sales Support Administrator Apprentice you will be at the heart of our operations helping sales orders run smoothly, supporting account profitability, and working with the team to deliver a service our customers value.

You will begin with a supported workload and take on more as your confidence grows.

About the Employer

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers and organisations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people.

What You'll Do

• Processing sales orders accurately across UK and international markets
• Managing orders efficiently to help maintain service levels
• Working within an agreed pricing tolerance, using your judgement where a variation would affect margin, and escalating anything beyond that tolerance
• Keeping up to date with our latest products, services and systems
• Liaising with vendors to obtain product, pricing and availability information for customers
• Supporting customer management, working to agreed SLAs and KPIs, and understanding how your accuracy affects the team’s performance against them
• Handling customer queries by email and telephone, escalating complex cases
• Maintaining confidential customer and procurement records in line with our data protection and information security policies
• Producing regular reports or summaries, for example on order volumes or SLA performance
• Contributing to team meetings with insights and process improvement ideas, and taking the minutes
• Carrying out general administrative tasks that keep daily operations running smoothly

Training Outcome

• An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
• Potential for full time employment on successful completion of the apprenticeship
• Transferable skills that are invaluable in the wider world of work

Skills Required

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Patience

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 9.00am to 5.30pm

Expected Duration: 1 Year 3 Months

Training Provider: ISALES ACADEMY LIMITED