Sales Support Administrator

Are you highly organised, great with data, and confident communicating with a wide range of stakeholders? We're recruiting for a Sales Support Controller to join a busy and collaborative sales team, playing a key role in supporting National Accounts and a nationwide franchise network. This is a fantastic opportunity for someone who enjoys working at the heart of a sales operation, combining administration, customer service, and reporting to help drive commercial success. Along with a competitive salary this is a 37.5 hour Monday to Friday 9am-5.30pm role offering a hybrid working pattern. Key responsibilities for the Sales Support Administrator include,

• Act as a key point of contact for National Account representatives, delivering consistently high service levels
• Communicate clearly and professionally with franchisees via telephone and email
• Manage central billing notifications, including leads, closures, transfers, and ownership changes
• Maintain accurate and up-to-date data across internal systems and databases
• Respond to retailer, franchisee, and National Account queries, escalating where appropriate
• Produce accurate monthly sales reports and performance analysis
• Maintain product listings and pricing systems, communicating changes effectively
• Create and manage Excel spreadsheets using formulas such as VLOOKUP
• Compile and format the weekly sales section of the online franchise bulletin
  
  Previous experience in customer service or sales support, with a confident telephone manner
• Strong administrative and organisational skills with excellent attention to detail
• Intermediate Excel skills, including formulas, VLookups, and reporting
• Comfortable managing multiple priorities and meeting deadlines
• A positive, proactive team player who enjoys supporting others
• Experience with Exchequer accounts package is desirable (training provided)
If you are a Sales Support Administrator looking for a new role which offers you the flexibility of hybrid working and where your organisation, communication, and problem-solving skills will truly make an impact, we need to hear from you today!