Sales Supervisor

We are seeking a proactive and organised Sales Supervisor to support our busy recycling and refurbished white goods operation. This position requires someone who can confidently assist a small sales team, manage a fast moving diary, and ensure a smooth experience for customers collecting stock on-site. A key responsibility will be supporting white goods sales to traders, including washing machines, dryers, fridges, freezers, and electric cookers. You will help build and maintain strong relationships with trade clients and ensure they receive the right stock at the right time. We are proud of our refurbished appliances department. It has been running since 2017, selling locally to trade clients, and today is one of the largest of its type in the UK. We're part of the AO.com family and their growth fuels our growth. All of this is underpinned by having great people and accreditations which mean we can sell our refurbished appliances with both confidence and warranty.Here's What You Can Expect To Be Doing

• Sell refurbished washing machines, dryers, fridges, freezers, and electric cookers specifically to trade customers.
• Build and maintain strong relationships with traders
• Understand customer requirements and match them with suitable stock, communicate availability, bulk deals, and pricing clearly and professionally
• Ensure all items are graded, priced, and ready for trade customer collection.
Sales & Customer Support
• Lead and support the sales team in bringing new customers into the business.
• Manage customer enquiries and returns process diligently and professionally both in person and over the phone,
Diary & Operational Planning
• Manage and update the daily sales diary to ensure a smooth flow of customer arrivals and collections.
• Coordinate with the reuse production and QA teams to make sure stock is prepared in advance.
• Quickly adjust schedules when workloads change or urgent collections are required.
• Maintain a well organised collection process for all customers.
Team Support & Communication
• Support the Reuse Production & Sales Manager and sales team with day to day tasks and customer demand.
• Assist in solving customer issues, escalating where needed, whilst also being vigilant to preferential treatment.
• Help the team meet sales targets and deliver excellent service.
• Ensure that all departments communicate effectively to maintain workflow.
Act as a point of contact when dealing with escalations or urgent issues


• Minimum 3 years' Sales Experience with at least 2 years at Supervisory level
• Level 3 ILM level education (or equivalent, could be through apprenticeship or other pathway) desirable
• Experience in sales and coordinating operations.
• Confidence in selling refurbished white goods and dealing with trade customers.
• Strong organisational skills with experience managing busy diaries or schedules.
• Ability to work flexibly between 06:00 - 16:00 depending on operational needs.
• Comfortable working in a fast paced recycling / warehouse environment.
• Excellent organisational and time management skills.
• Able to stay calm and effective in a fast paced environment.
• Strong communication skills across customers, drivers, production teams, and management.
  
  We've designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we've got our own "AO Perks" to help you with the little things that matter.
To see all our benefits and perks, visit our AO Benefits page.
• Holidays; 25 days holiday
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, and our Help @ Hand scheme giving you access to virtual GP's, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• Free Food Thursday - Last Thursday of every month, lunch is on us as a way of saying thank you for your efforts!, Surname
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• Takes just 2 minutes to complete!AO is for everyone! We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. Read more How will we use the data? After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve. The data collated won't have any impact on your application and is not shared with hiring managers or the recruitment team.