Sales and Retention Customer Service Advisors

Start Date: 11th May 2026 (If you have holiday or annual leave within the first 4 weeks, you may not be suitable for this position) Interview Dates: Interviews will be held between 7th - 16th April Are you looking to excel in your career and work for the biggest name in the automotive industry? We're recruiting Sales and Retention Customer Service Advisors to work in our Cheadle office. As an Outbound Sales & Retention Advisor, you'll speak to existing AA Customers whose policies are coming to an end. Your role is to understand their needs, build confidence in our products and ensure they have the right cover for continued peace of mind. You'll work in a fast-paced, supportive team environment where collaboration, resilience and customer focus are key. Every call is an opportunity to deliver the high standards our iconic brand is known for.,

• Working towards sales and retention targets
• Engaging customers and building trust on every call
• Identifying customer needs and recommending the right products
• Resolving queries while delivering positive customer outcomes
• Using available tools and resources to achieve the best result for the customer
• Maintaining focus and professionalism during peak call times
  
  We're looking for people who are:
• Motivated - driven to achieve targets and deliver results
• Confident communicators - energised by conversation and relationship-building
• Self-starters - proactive, accountable and proud of their work
• Resilient - calm under pressure and able to manage setbacks positively
Sales experience is beneficial, but what matters most is your attitude, resilience and desire to succeed. You will be calling customers on an outbound basis.

We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:
• 23 days annual leave plus bank holidays
• Worksave pension scheme
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.