Sales Receptionist

As a Sales Receptionist, you will be the main point of contact for members and prospective members and play an active role in the commercial and cultural success of the gym.
This is not a passive reception role. You will contribute to:
Membership sales and conversion
Member engagement and retention
Creating an inspiring, community-led gym environment, Converting enquiries, walk-ins, and trials into memberships
Delivering confident, professional tours of the gym
Providing a warm, consistent welcome to members and visitors
Supporting member retention through follow-ups and engagement
Helping organise and promote member events, challenges, and community initiatives
Supporting social media content and local promotional activity
Using club systems to track activity, manage enquiries, and improve conversion
Managing reception admin, calls, emails, and daily tasks
Maintaining high standards of cleanliness, safety, and presentation

This role would suit someone who is:
Friendly, confident, and professional
Comfortable working in a fast-paced, customer-facing environment
Sales-focused but supportive, not pushy
Organised, reliable, and hands-on
Creative and interested in events and community engagement
Comfortable using digital systems and social platforms
Willing to learn, develop new skills, and adopt new technology
Experience in sales, customer service, hospitality, or fitness is helpful, but not essential. Attitude, work ethic, and willingness to learn are more important.

Snap Fitness Herne Bay is a well-established, highly rated community gym, known locally for being welcoming, clean, and well run. Members consistently praise the team for creating a supportive, motivating environment where people feel comfortable and encouraged.
The franchisee operates multiple Snap Fitness gyms across the South East. Our focus is simple: strong standards, engaged teams, and gyms that members genuinely enjoy being part of.

Competitive hourly rate plus a discretionary quarterly bonus
Full-time, stable role within a growing gym group
Supportive management and clear expectations
Opportunity to develop skills in sales, events, and engagement
Free gym membership
Access to a rewards and savings platform
Progression opportunities
This role is ideal for someone who wants to be involved, visible, and part of a gym that values both its members and its team - not just someone to sit behind a desk.