Sales Progressor

Role OverviewIn a Nutshell...We have an exciting opportunity for a Sales Progressor to join our team within Vistry Kent at our office in West Malling. As our Sales Progressor, you will progress reservations to exchange and legal completion within the company agreed timescales.You will support the customer journey and effect timely exchanges through regular communications with solicitors, mortgage brokers and estate agents, dealing with issues promptly and efficiently.The successful candidate will keep the business informed on all sales progress for accurate financial legal completions forecasting.We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.Let's cut to the chase, what's in it for you...Competitive basic salary and annual bonusMileage allowanceUp to 33 days annual leave plus bank holidays

increasing to up to 39 days with service2 Volunteering days per annumPrivate medical insurance, with employee paid coverCompetitive pension scheme through salary sacrificeLife assurance at 4 x your annual salaryShare save and share incentive schemesEmployee rewards portal with many more benefits...In return, what we would like from you...Behave in line with our company values - Integrity, Caring and QualityLegal and/or Estate Agency, New Homes backgroundStrong IT skillsExperience with CRM systemsA good understanding of building regulations and legal obligationsProficient with MS Office programmes, specifically Outlook, Word and ExcelProficient with Sales software e.g. Connections Database/COINs/KeysExcellent telephone manner and email etiquetteAbility to deal with customers and stakeholders in a friendly and professional mannerAble to effectively handle difficult situationsStrong negotiation skillsAble to work under pressure, prioritise and meet set deadlinesWilling to be flexible in
respect of day-to-day duties and hours workedRelevant experience working for a residential housebuilderLegal Conveyancing knowledgeFull driving licenseMore about the Sales Progressor role...Update internal systems with all sales progress activity, keeping all plot records up to date with accurate information.Liaise with internal stakeholders from site set up and manage the customer Database until site sales presence.Proactively communicate on a daily/weekly basis to the Sales & Marketing Director any issues with conveyancing and plot progression to ensure completions targets are achieved.Ensure new developments are set up with the legal teams in readiness for the first sales release.Obtain management proposals from the managing agents and set up the management companies.Ensure contracts are issued by solicitors within the agreed timescales and with the correct plans/information.Liaise with other Vistry departments to ensure enquires etc are responded to within a timely manner.Produce
weekly sales progression tracker for sales team.Keep in touch with the sales team and the customer updating them on their purchase and advising them of actions they need to take.Liaise with mortgage lenders, solicitors, estate agents and other Vistry departments to deal with any issues that arise.Forecast expected exchanges, providing reasons for delays on overdue contracts to the business on a weekly basis.Generate general customer communications, e.g. pre-contract meeting letters, 35-day intention to complete letters, welcome letters.Complete extensive list of weekly and monthly KPI reports ensuring that the reports are completed in a timely and accurate manner.Progress the part exchange resales to exchange and legal completion. Liaise with solicitors, estate agents and our external team that help us in the delivery of part exchange.Finally, let's tell you a bit more about us...We build more than homes, we're making Vistry. Being a responsible developer and