Sales Operations Specialist

Support the optimisation and effectiveness of Ordnance Survey's sales operations, ensuring reporting systems, processes and data enable high-quality performance and decision making across Customer teams. This is an important role within our commercial operations, working closely with Customer and Finance leaders and the Operations Leads to strengthen how we manage pipeline, reporting and performance insight. You'll help ensure that sales activity can be optimised through your work and is supported by clear management information, reliable data and effective insight tools, enabling consistency and efficiency across teams. You'll play a key role in improving how we use data, systems and reporting to support planning, track progress and drive better commercial outcomes. What You'll Do Sales Tools, Processes & Optimisation Work with the Sales Operations team to develop, configure and improve sales reporting tools, processes and frameworks, supporting teams to adopt consistent and efficient ways of working. Insight & Performance Reporting Ensure accurate and reliable data and reporting, developing clear dashboards, reports and management information to support performance tracking and decision making. Commercial Support Support pipeline and lead management processes, helping to provide and develop insight, materials and reporting to enable effective sales reviews and tracking against targets. CRM & Data Management Support and configure CRM systems (e.g. Microsoft Dynamics), maintaining strong data quality while to support effective and consistent usage across teams. Development of indicators Analysis and monitoring of usage to deliver meaningful analytics and insights, enabling understanding of how people use the tools, driving optimisation (including performance management), and assessing how our products are being consumed. Knowledge Management & Enablement Equip and train leads / teams in systems use and to understand the tools for leaders, specific dashboards and knowledge to drive team performance., OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS). Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.

You are a highly organised and analytical individual with strong attention to detail and a clear interest in improving processes, systems and performance.

• Demonstrable experience working in sales analytics, tooling operations, commercial support or similar analytical roles
• Strong understanding of sales processes, including pipeline management, lead tracking, forecasting and performance reporting (in the context of the provision of power BI dashboards)
• Practical analytic experience working with CRM systems (ideally Microsoft Dynamics, Salesforce) and maintaining data quality
• Strong capability in data analysis, using tools such as Excel, Power BI or similar to generate insight
• Ability to present data in a clear, structured management information (MI) format linked to CRM
• Well organised, able to manage multiple priorities, reporting cycles and deadlines, Actionable Insights, Adaptability, Analytics Insights, Automation, Continuous Improvement, Customer Relationship Management (CRM) Processes, Data Accuracy, Data Analytics, Data Management, Efficiency Optimization, Flexibility (Inactive), Interpersonal Relationships, Microsoft Dynamics Customer Relationship Management (CRM), Microsoft Power Business Intelligence (BI), Process Improvements, Taking Initiative, Thrive On Challenges
  
  We embrace a hybrid working model at OS, because we believe in flexibility and balance. You'll be based at our fantastic HQ in Southampton, Hampshire, where you'll spend 3 days a week collaborating face-to-face with colleagues. It's all about combining the best of both worlds connection and autonomy to help you thrive., We are Ordnance Survey, Great Britain's national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for.
Three principles one direction
• Clear the path - Cut the noise. Simplify. Move at pace
• Seek the story - Listen. Understand. Speak up
• Do what matters - Focus on value
Our principles unite us in delivering our Data & Destinations strategy with more simplicity, more clarity, and renewed momentum for each other and for our customers. They're here to create more good days, and fewer harder ones but only if each one of us plays our part.

We want you to love what you do and feel supported to do your best work. Our benefits include:
• Competitive salary and pension (OS contribute up to 12.07%)
• Performance-related bonus (where applicable)
• 28 days annual leave plus bank holidays (increasing with service)
• Enhanced family leave, including paid partner leave
• Hybrid and flexible working options
• Learning and development support, coaching and mentoring
• Free subscription to OS Maps and access to wellbeing support
• Volunteering leave and matched fundraising