Sales Manager - Villiers Hotel Buckingham

Days of Week to be worked to coincide with needs of business and to include occasional evening & weekend work.

To sell and co-ordinate a variety of events including conferences, meetings, weddings, banquets and wakes.

This role is ideal for someone with a passion for hospitality, sales and customer service.

Key Responsibilities

Sales & Business Development

Proactively generate and convert enquiries for conferences, meetings, weddings, banquets, wakes and social events

Conduct site inspections and client show rounds, tailoring proposals to individual client needs

Prepare and present detailed quotations, contracts and function sheets

Achieve and exceed agreed sales targets and revenue budgets Identify new business opportunities through networking, partnerships and local market activity

Upsell hotel services including accommodation, food & beverage and AV

Event Planning & Co-ordination

Act as the main point of contact for clients from initial enquiry to post-event follow-up

Liaise closely with internal departments including operations, kitchen, front office and housekeeping to ensure seamless delivery

Coordinate event details such as room layouts, menus, timings, technical requirements and special requests

Ensure all event documentation is accurate and communicated in a timely manner

Attend key events where required to oversee smooth execution

Weddings & Special Events

Manage wedding enquiries and bookings in line with hotel packages and bespoke offerings.

Build initial strong relationships with couples and families, providing a personalised and sensitive service until 1-3 months before event, where handover to On the Day Operational Team is completed with the couples & family, so that they are in no doubt that the Operational Team is in charge of their day.

Coordinate wedding details in line with legal requirements and hotel standards

Administration & Systems

Maintain accurate records on the hotel's CRM and event management systems

Produce weekly and monthly sales reports as required

Ensure all contracts, deposits and payment schedules are managed correctly

Comply with GDPR, health & safety and licensing requirements

Customer Service & Reputation

Deliver a high standard of customer care at all times

Handle client feedback professionally and resolve issues promptly

Support positive online reviews and repeat business through excellent service

Villiers Hotel is a spectacular 18th Century 49-bedroom hotel situated in the heart of the historic market town of Buckingham. Villiers has undergone a major refurbishment to all front of house areas and The Old Town Hall which provides all the meeting, serviced offices and function space.