SALES & ENQUIRY COORDINATOR (CATERING & EVENTS) - Island stove - London

You will be the first point of contact for incoming customer enquiries from platforms such as:

• Bark
• Website enquiries
• Social media (Instagram/Facebook)
• WhatsApp
• Email
• Phone calls
Your role is to qualify leads, understand client needs, provide initial information, and move qualified enquiries toward confirmed appointments or bookings. Some leads are warm leads Key Responsibilities
• Respond to sales enquiries quickly and professionally
• Ask the right questions to qualify catering and event leads
• Gather event details including guest numbers, venue, budget, and menu requirements
• Follow up warm leads and nurture potential clients
• Schedule consultation calls or tasting appointments
• Maintain lead records and customer notes
• Support quotation preparation and proposal follow-ups
• Help improve conversion rates from enquiry to booking
  
  Previous experience in sales, customer service, or lead conversion
Experience in hospitality, catering, events, or luxury services preferred Strong written and spoken English Confident on WhatsApp, email, phone, and social media messaging Ability to build rapport and handle objections professionally Organised, proactive, and target-driven Comfortable using CRM systems, spreadsheets, or lead tracking tools Ideal Candidate You are someone who: Knows how to turn enquiries into paying customers Understands urgency and customer expectations Can represent a premium brand professionally Enjoys working in a fast-paced environment Desired but not required If You Have; Experience with event sales Experience with platforms like Bark Experience with CRM tools such as HubSpot or Zoho CRM

We are a growing catering and events business specialising in high-quality private, corporate, and celebration catering. We are looking for an experienced sales and customer service professional who can respond quickly to new enquiries, build trust with clients, and convert leads into booked consultations and confirmed events.