Sales and Customer Services Apprenticeship

Introduction

We are looking for a motivated and enthusiastic Sales Administration Apprentice to join our team. This is a great opportunity to gain hands-on experience in a busy sales office while working towards a recognised apprenticeship qualification in Customer Service L3.

About the Employer

ULTIMATION DIRECT LTD is UK based manufacturing company, specialising in the design, production and installation of perimeter security and access control products

What You'll Do

The successful applicant will support the sales team with customer enquiries, order processing, maintaining records, preparing documents and carrying out general administrative duties. You will develop valuable communication, organisation and IT skills while learning how a professional sales environment operates.

This role is ideal for someone who is keen to learn, enjoys working with people and wants to start a career in business, customer service or sales administration.

The apprentice will work as part of our sales administration team, helping to ensure customer enquiries, orders and office tasks are dealt with efficiently and professionally. No two days will be exactly the same, but typical duties may include:

• Answering incoming calls and responding to customer enquiries in a polite and professional manner.
• Processing customer orders accurately and updating internal systems and records.
• Supporting the sales team with quotations, order updates, customer information and general administration.
• Preparing and maintaining documents, emails, spreadsheets and other business records.
• Liaising with colleagues, customers and suppliers to help ensure orders and enquiries are followed up.
• Learning how the sales process works from initial enquiry through to order completion.
• Developing communication, organisation, IT and customer service skills through day-to-day tasks and apprenticeship training.

This role will give the apprentice the opportunity to gain practical experience in a busy office environment while building confidence and workplace skills.

Training Outcome

Upon successful completion of the apprenticeship, there may be opportunities to progress into customer service or sales roles.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Logical
• Team working
• Non judgemental

Qualifications

• Essential - GCSE - English and Maths - A*/9 – C/4

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 08:00 to 17:00 with a 30-minute lunch break and a 15-minute break each morning and each afternoon.

Expected Duration: 1 Year 6 Months

Training Provider: LINCOLN COLLEGE