Sales Associate

At Fortnum & Mason, exceptional service is at the heart of everything we do. As we continue to grow our presence at Heathrow, we are seeking Sales Associates who will bring our heritage of excellence to a fast-paced, international environment. This is a unique opportunity to represent a truly iconic British brand, delivering thoughtful, personalised service to customers from across the world. You will be an ambassador of Fortnum & Mason, ensuring every interaction reflects our reputation for quality, charm, and impeccable attention to detail.

• Passionate about delivering outstanding service, with a natural ability to connect with people
• Proud to represent a brand with heritage, quality, and craftsmanship at its core
• Warm, engaging, and attentive, with a strong eye for detail
• A collaborative team player who thrives in a dynamic and fast-moving setting
• Flexible and able to work a variety of shifts, including early mornings, evenings, weekends, and public holidays
  
  Competitive hourly rate + paid overtime
• Up to 40% store and restaurant discounts
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years
• Subject to terms and conditions
What You'll Be Doing
• Delivering a world-class, service-led customer experience, tailored to each individual
• Sharing the Fortnum & Mason story with confidence and pride, bringing our products to life
• Demonstrating strong product knowledge across our ranges, from food to gifting
• Supporting the achievement of sales targets while maintaining a service-first approach
• Ensuring the shop floor is beautifully presented, reflecting our heritage and standards
• Working seamlessly as part of a team to create a warm, welcoming environment, Please note:
• Appointment is subject to satisfactory references and pre employment checks (5 years).
• Due to the security requirements of working at Heathrow Airport, additional screening may be required.
If you have a passion for exceptional service and take pride in creating memorable customer experiences, we would be delighted to hear from you. This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.