Sales Advisor - Full Time

As a Sales Advisor, you will be the first point of contact for all self-pay patient enquiries. You'll play a vital role in converting enquiries into appointments, providing clear information on services, specialists, and pricing, and ensuring a seamless experience from the first point of contact through to booking.

Working hours are Monday to Friday and 1 weekend in 8.

Key Responsibilities

- Act as the first point of contact for all enquiries from prospective self-pay patients by telephone and email.

- Provide clear, accurate information regarding services, specialists, fees, and payment options.

- Create and issue written and verbal quotations for self-pay treatments and procedures.

- Follow up on leads promptly, maintaining ownership of the enquiry and ensuring timely resolution.

- Liaise with consultants' secretaries and internal teams to gather all relevant information for bookings and quotations.

Essential Criteria

- General education to GCSE level or equivalent, including Maths & English.

- Experience in a customer service or sales role, with a proven ability to convert enquiries into bookings.

- Outstanding communication skills - both written and verbal - with an impeccable telephone manner.

- Competent IT user with fast and accurate keyboard skills.

- Strong organisational and time-management abilities with attention to detail.

Desirable Criteria

- Experience working within a healthcare setting.

- NVQ Level 2 in Customer Service, Administration, or equivalent.

- Knowledge of private healthcare and radiology services., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Are you a strong team player and passionate about delivering exceptional customer service and looking to work in a patient-focused environment? KIMS Hospital, the largest independent hospital in Kent, is looking for aSales Advisorto join our dedicated team.

At KIMS Hospital, we believe our people are our greatest asset. That's why we offer a supportive, inclusive working environment and a comprehensive benefits package focused on your well-being:

- Competitive salary

- 33 days annual leave (including bank holidays) plus your birthday off

- Free secure staff parking

- Private health insurance

- Life assurance

- Company pension scheme

- Up to 40% discount on selected KIMS Hospital services

- Employee Assistance Programme

- Retail discounts and cashback offers

- Discounted gym membership

- Annual flu vaccination

- Free eye tests

We are proud to be an equal opportunities and Disability Confident employer, committed to building a diverse and inclusive workplace that reflects the communities we serve.