Sales Administrator

You will play a key role in supporting our sales operations, including our export markets. You will be responsible for administrating customer accounts, processing orders, coordinating with manufacturing, logistics and finance to ensure that delivery dates are achieved. This role is ideal for someone with a strong background in internal sales.,

• Act as the primary point of contact for sales enquiries.
• Process customer orders accurately and efficiently using the company's ERP/CRM systems.
• Track and manage orders from receipt through to delivery, updating customers as required.
• Liaise with production, logistics, and finance teams to ensure timely delivery and invoicing.
• Prepare and manage export documentation including customs invoices, packing lists, certificates of origin, and any other documents required to expedite delivery into overseas territories.
• Maintain and update accurate customer records, pricing, and product information.
• Support the sales team with quotations, lead times, and customer communications.
• Monitor and report on order status, delivery schedules, and customer feedback.
• Assist with resolving customer queries and complaints in a professional and timely manner.
• Contribute to continuous improvement initiatives within the sales administration function.
  
  Proven experience in internal sales administration, ideally within a manufacturing or industrial environment.
• Excellent communication and interpersonal skills.
• Very high level of accuracy and attention to detail.
• Proficient in Microsoft Office.
• Ability to work independently and manage multiple tasks to meet deadlines.
• Flexible and adaptable approach to working hours and responsibilities.
Desirable:
• Understanding of export process, documentation, and legislation, to include Incoterms and customs procedures.
• Experience in Datawarehouse/pivot tables.
• Experience of Navision ERP.
• Experience of Salesforce CRM.
  
  Working Hours:
• Full-time (although consideration would be given to flexible/part-time working for the right candidate)
• On-site working in our Leominster offices, Competitive salary.
• Opportunities for professional development.
• Supportive and inclusive team environment.
• Employee benefits package including pension, holiday entitlement, and wellness initiatives.