Sales and Administration Manager

One Hatfield Hospital, part of Phoenix Hospital Group, is seeking an experienced and motivated Sales and Administration Manager to lead our patient administration and reception teams, ensuring an exceptional patient experience while driving operational excellence and business growth.

This is an exciting opportunity for a proactive leader with healthcare administration experience and a passion for customer service, team development, and sales performance. You will play a pivotal role in overseeing patient administration services, improving processes, enhancing enquiry conversion rates, and supporting the hospital's strategic objectives.

As Sales & Administration Manager, you will provide leadership across all patient administration functions, ensuring efficient, high-quality service delivery throughout the patient journey.

SALES AND ADMINISTRATION MANAGER

Reporting to the Operations Manager, you will:

o Lead and develop reception, bookings and administration teams
o Drive a proactive sales culture focused on converting enquiries into appointments
o Monitor and improve enquiry-to-booking conversion performance
o Analyse KPIs and implement initiatives to improve efficiency and revenue opportunities
o Ensure consistent administration processes and best practice across departments
o Manage staffing, workload allocation and team performance
o Support recruitment, training, appraisals and staff development
o Resolve customer service issues and oversee complaint resolution
o Collaborate with clinical, marketing and operational teams to enhance service delivery
o Contribute to the ongoing growth and success of the hospital

o Previous management experience within a healthcare environment
o Proven ability to lead, motivate and develop teams
o Strong understanding of patient administration processes
o Excellent customer service and relationship-building skills
o Strong organisational skills with exceptional attention to detail
o Excellent written and verbal communication skills
o Ability to work effectively under pressure and meet deadlines
o Confident user of Microsoft Office and administration systems
o Flexible and adaptable approach

DESIRABLE

o Experience within the independent healthcare sector
o Previous sales, business development or conversion-focused experience
o Experience using Compucare or similar patient administration systems

One Hatfield Hospital has the very latest technology ensuring that our operating theatres provide patients and employees with the very best environment to keep them safe and free from infection.

One Hatfield is ideally located for candidates around the Hatfield, St Albans, Stevenage, Watford, North London, Essex and throughout Hertfordshire and Bedfordshire., At One Hatfield Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.