Sales & Account Manager

Join a leading last-mile logistics platform as a Sales & Account Manager. This role is crucial for driving new business across the UK market and managing client relationships from initial contact through onboarding and growth. If you are a dynamic professional with a blend of hunting and farming sales skills, this position offers the opportunity to significantly impact our growth and customer success. Day-to-day of the role:

• New Business Sales:
+ Prospect and qualify new clients using outbound calls, emails, LinkedIn, and events. + Conduct discovery calls to understand prospect operations and pain points. + Deliver tailored demos of our logistics platform, highlighting its benefits. + Manage a structured sales pipeline in the CRM, preparing proposals and negotiating terms. + Close new deals, meeting monthly and quarterly targets, and ensure smooth handover to the implementation team.
• Account Management and Retention:
+ Serve as the primary contact for a portfolio of accounts, handling day-to-day queries and commercial discussions. + Build strong relationships with key stakeholders, acting as a trusted advisor on driver onboarding and compliance. + Conduct regular reviews to track client adoption, performance, and satisfaction. + Monitor key metrics to identify risks early and prevent churn. + Coordinate with internal teams to resolve issues and maintain high service levels.
• Upsell, Cross-sell, and Expansion:
+ Identify opportunities to add value through additional modules and services. + Develop and present business cases for upgrades and expansions. + Track and report on revenue from upsells and expansions.
• Onboarding Collaboration:
+ Collaborate with the onboarding team to ensure expectations and timelines are aligned. + Participate in kickoff calls with new clients to establish clear objectives and roles.
• Reporting, Process, and Feedback:
+ Maintain accurate records in the CRM and provide regular reports on sales activities. + Capture client feedback to help refine our platform and services. + Contribute to sales collateral and participate in trade shows and logistics exhibitions.


• 3+ years of experience in B2B sales, account management, or customer success, ideally within SaaS, logistics, or workforce management.
• Proven track record of meeting or exceeding sales and retention targets.
• Strong commercial acumen with the ability to construct simple ROI narratives.
• Excellent communication and presentation skills, adept at running remote demos and on-site meetings.
• Highly organised, capable of managing multiple accounts and deadlines.
• Proficient with CRM tools (e.g., HubSpot, Pipedrive, Salesforce) and basic reporting dashboards.
• Experience with SME owner-operators and operations managers in fast-paced environments is highly desirable.
  
  Competitive salary and performance incentives.
• Opportunities for professional growth and development.
• Dynamic and supportive work environment.