Safer Estates Enforcement Officers

You'll manage complex cases from investigation through to resolution, working closely with Neighbourhood Teams, legal colleagues and partner agencies. From gathering evidence and supporting witnesses to progressing enforcement action and legal remedies, you'll play a key role in protecting our customers and delivering positive outcomes across our neighbourhoods.

Whilst these roles are focused on supporting our Liverpool communities, there may be occasions where support is required across our wider operational areas in line with business needs.

What you'll be doing:

- Managing serious and persistent anti-social behaviour, hate crime, domestic abuse, harassment and tenancy breach cases where early intervention measures have been unsuccessful.

- Working with internal teams and partner agencies to deliver effective tenancy compliance and positive outcomes for customers and communities.

- Providing advice and support to Neighbourhood Officers on complex anti-social behaviour and tenancy breach cases.

- Identifying cases requiring escalation and supporting the use of legal remedies to enforce tenancy conditions.

- Preparing legal documentation, including Notices, and supporting evidence for enforcement action.

- Gathering and assessing evidence to support investigations and legal proceedings.

- Undertaking casework including interviews, preparing witness statements, liaising with legal representatives and attending court where required.

- Applying relevant legislation and legal remedies to resolve complex cases effectively.

- Supporting and preparing witnesses throughout investigations and court proceedings.

- Working with partner agencies, support services and mediation providers to ensure appropriate interventions are considered.

- Developing positive relationships with local communities and partner organisations to support Torus' approach to tackling anti-social behaviour.

- Maintaining accurate and up-to-date case records and evidence on housing management systems.

- Promoting safeguarding, equality, diversity, health and safety, ensuring concerns are reported appropriately.

CIH Level 3 qualification, or willingness to work towards achieving it.

- Significant experience managing complex anti-social behaviour and tenancy enforcement cases within a housing environment.

- Strong knowledge of housing legislation, tenancy enforcement processes, legal remedies and current housing sector best practice.

- Experience gathering and presenting evidence to support investigations and legal proceedings.

- Excellent IT skills, including experience using housing management systems and Microsoft Office applications.

- Strong communication, influencing and relationship-building skills, with the ability to engage effectively with customers, colleagues and partner agencies.

- Excellent investigation, problem-solving and decision-making skills, with the ability to manage risk and complex cases effectively.

- The ability to work independently, manage a varied caseload and adapt to changing priorities.

- A resilient, proactive and customer-focused approach, with a commitment to creating safer communities.

- A full UK driving licence, access to your own vehicle for business use and appropriate business insurance.

- Flexibility to work across Torus communities, including Liverpool, St Helens and Warrington, where required to meet business needs.

Interview Process:

Shortlisted candidates will be invited to attend an in-person interview at our Liverpool City Centre office on Thursday 3rd or Friday 4th December 2026. The interview will include competency-based questions exploring your experience and skills, along with a technical scenario exercise provided on the day to assess your approach to managing anti-social behaviour and tenancy enforcement cases.

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

- Right to work verification.

- Qualification certificate check (where applicable).

- Two satisfactory references.

- Occupational Health questionnaire.