Safeguarding and Support Coordinator

This Safeguarding and Support Coordinator is a specialist role responsible for coordinating and leading Southway's response to safeguarding concerns and support case planning. Working across the organisation, you will provide expert guidance on safeguarding, vulnerability, hoarding and self-neglect, helping to ensure tenants can live safely, independently and sustainably in their homes.

You will manage complex and high-risk cases, work closely with statutory and community partners, and act as Southway's safeguarding lead in a range of multi-agency settings. The role will also support service development by embedding trauma-informed and strengths-based approaches across Housing Management and Support services and support continuous improvement through training, quality assurance and learning from casework.

What you will be doing
Coordinate, triage and manage safeguarding concerns, providing specialist advice and guidance across the organisation.
Assess and oversee complex or high-risk safeguarding cases, ensuring timely intervention and effective risk management.
Work with local authorities, health services, support agencies and community partners to secure positive outcomes for tenants.
Lead and represent Southway at safeguarding, multi-agency and risk-management meetings.
Deliver safeguarding training and support colleagues to embed trauma-informed and strengths-based practice.
Assess and manage hoarding and self-neglect cases, carrying out home visits and developing action plans that support tenancy sustainment.
Produce reports, performance information and case studies.
Support responses to complaints, MP and Councillor enquiries, and Housing Ombudsman investigations, ensuring learning is captured and implemented.

We are looking for a compassionate and resilient professional with experience of working with adults with care and support needs, children or families living in social housing, community safety, health or social care environments.

You will have a strong understanding of safeguarding practice and be confident assessing and managing risk, making sound decisions and leading complex casework. You will be skilled at building relationships with tenants, colleagues and partner agencies, and able to influence, challenge and collaborate to achieve the best outcomes.

You will be highly organised, able to manage competing priorities and maintain accurate case records. Experience of delivering training, working in multi-agency settings and supporting service improvement would be advantageous.

Most importantly, you will share our values and be committed to delivering a high-quality, customer-focused service that promotes safety, wellbeing and independence.

Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive.

Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty.

In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive.