Safe Communities Coordinator

As a Safe Communities Coordinator, you'll play a vital role in helping tenants feel safer in their homes. Working as part of the Safe Communities Team, you'll support the delivery of services relating to anti-social behaviour (ASB), domestic abuse and safeguarding, ensuring all work is carried out in line with policy, procedure and service standards. Often acting as the first point of contact, you'll provide a victim-focused, empathetic response, triaging new reports quickly and efficiently while ensuring safeguarding is central to everything you do. Location: Based at any Bromford Flagship Livewest (East) office - Norwich, Dereham, Bury St Edmunds, Melton. (Please note, regular travel to other Flagship Offices will be required for team meetings, collaboration days and joint working) Key Responsibilities

• Acting as a first point of contact for tenants and victims reporting ASB or related concerns
• Managing and triaging new ASB reports, ensuring timely and appropriate responses
• Completing DASH risk assessments and accurately recording incident details
• Setting up new cases and supporting case handlers with coordination and safety planning
• Providing additional victim care and support where required
• Ensuring safeguarding concerns are identified, reported and followed up promptly
• Supporting the management team with meetings, note-taking and project work
• Coordinating and tracking actions to help management understand team demand
• Working collaboratively with other Safe Communities Coordinators across different offices
• Occasionally attending community engagement events alongside the team
  
  You'll be highly organised, empathetic, and confident working with vulnerable people in challenging situations., Experience working in a busy, customer-facing environment
• Excellent verbal and written communication skills
• Strong organisational skills with meticulous attention to record-keeping
• The ability to multi-task and work calmly under pressure
• Patience, empathy, and the ability to build rapport with tenants
• GCSE-level education (or equivalent)
• Confidence using Microsoft Office packages
• A qualification in ASB / community safety or a willingness to work towards one
• The flexibility to travel between Flagship offices as required, Knowledge and experience across the social housing sector, particularly ASB, domestic abuse and safeguarding
• Enhanced customer service skills aligned to Flagship's values
• Ongoing learning and development opportunities
• Experience working within a values-led, supportive team making a real difference
  
  Flagship is part of Bromford Flagship. We create communities where people can put down roots, feel secure, and thrive. We let and maintain over 80,000 homes across east, central and south west England, and plan to deliver 2,000 new homes each year for the next 30 years. Joining our teams means embarking on a career where you are part of something bigger, where work matters, and where individuals are valued and developed.
  
  In return for your experience and commitment, we offer a competitive salary along with an excellent benefits package you can see details of this by clicking here.