RTT Administration Team Leader

University College London Hospitals NHS Foundation Trust, City of Westminster

RTT Administration Team Leader

Salary not available. View on company website.

University College London Hospitals NHS Foundation Trust, City of Westminster

  • Full time
  • Temporary
  • Onsite working

Posted 2 weeks ago, 7 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: ab7a7d8b6005465898ab039d377617e4

Full Job Description

An exciting opportunity has arisen for a motivated and focused individual to join the GI Services Division. The role is responsible for the careful management of the surgical pathways. You will undertake a key role in a busy and demanding elective service, ensuring we deliver on a range of targets including theatre utilisation, RTT compliance and waiting list management.The ideal candidate will have a patient centred approach and experience of working within a busy NHS team, with values that are aligned with the Trust's core values. The RTT Team Leader will actively manage the RTT and Validation processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, a positive patient experience, and excellent customer service. The Validation team are responsible for ensuring that the timeline data for patients on the waiting lists (RTT and non RTT, Planned and open referrals) is accurate and appropriately reflects the patients' current position on the pathway. This role requires liaison with colleagues across the Trust from all disciplines and supports excellent clinical service to the patients. The post holder will have a good working knowledge and understanding of the Trust's Patient Access Policy, the 18 week RTT National Standards & the national Cancer rules.Main duties of the job You will be responsible for overseeing a team of RTT Validators who are undertaking appropriate validation to ensure that the Referral to Treatment Time is accurately recorded. You will work closely with your colleagues, with a view to providing a streamlined pathway for patients in the service. You will be the patient point of contact for the full pathway from referral to treatment. You will be located at 250 Euston Road and will be expected to a hybrid model (on site and at home). You will be a team player with excellent communication skills and a drive and energy to improve the patient experience. Knowledge of 18 week pathways, and previous admissions or pathway coordination experience would be advantageous. You will work closely with your colleagues, with a view to providing a streamlined pathway for patients in the service. You will be the patient point of contact for the full pathway from referral to treatment. You will be located at 250 Euston Road and will be expected to a hybrid model (on site and at home). Deal with stressful situations that may arise when dealing with patients who are anxious or distressed, or where there are barriers to understanding, using tact, diplomacy and empathy at all times and in line with Trust values. Use developed communication skills in order to deal with patient concerns or complaints with empathy and understanding, finding a solution that assures the patient.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:

  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing), We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
  • We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

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