RTR and PTP Analyst

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.,

• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
The scope of the role is all of the Managed & Leased Hotels in the HAFS (Hilton Accounting & Financial Services) model in the UK & Ireland. The role will be part of a team of 8 people, comprising of 5 Specialists, 2 Supervisors and 1 Manager in the RTR & PTP function, operating in Hilton Canary Wharf. The Finance Specialist - RTR & PTP will be responsible for ensuring that the hotel-retained activities in these Towers are performed in line with timeliness and quality SLA & KPI targets. The role will assist to resolve transactional queries where necessary. The Finance Specialist - RTR & PTP will also partner with the HAFS team, Hotel Operations and other towers within the Operations Finance team to identify & implement process improvements for the Tower, and the role will be targeted with driving improvements in KPI performance and reducing exception-handling for the Hotel teams involved in the RTR Tower processes. Key stakeholders will include, FP&A team, Commercial Finance Team, Hotel General Managers, HODs, Hotel Operational teams, Corporate Functional teams, Compliance team, and HAFS team. The role will also be responsible for driving a high performing team culture. What will I be doing? Work within a team of Specialist SMEs to build on deep RTR & PTP process knowledge to lead the Operations Finance efforts to optimise the performance of the RTR & PTP model.
• Maintain and provide Hotel inputs into the monthly Close process.
• Use RCA (Root Cause Analysis) tools and trend analysis to identify fixes and improvements in processes to reduce and/ or remove exception-handling by the hotel teams in the functional Tower.
• Maintain the interaction model with the CoE team.
• Resolve queries or transactions as necessary.
• Assist the CoE team to monitor query response timeliness & accuracy by the Hotel Operations teams.
• Monitor process compliance by Hotel users in the RTR & PTP model.
• Help deliver training to Hotel Operational teams in the RTR & PTP processes. This may involve refresher/ new starter trainings, and also training process changes.
• Review hotels P&Ls at account level and ensure consistency of GL coding.
• Work with a Process Improvement mind-set.
• Work with CoE team to monitor KPI dashboards to identify issues and allow progress to be monitored. Also use regular stakeholder feedback to measure the effectiveness of the service.
• Work closely with your fellow Accounting & Control Specialists to drive consistency and improvements across all the functional Towers in the HAFS model.
• Act as holiday cover for your fellow Specialists.
• Monitor all licenses, permits, and insurance policies to ensure they are current and are in compliance with UK law. Monitor all contracts and agreements and advise hotel management of the terms, conditions and benefits.
• Assist in resolving findings from internal audit reviews (MAPS) for operations finance RTR & PTP activities retained by the Hotels.
• For the RTR & PTP Tower, ensure SSC and COE operate in line with the terms of the SLA's, and that Hotel teams operate in line with HAFS OLAs. Escalate areas of non-compliance.
• Oversee to ensure operations compliance with all retained internal controls at property level.
• Support and foster an environment receptive of change in response to corporate initiatives and special projects
• Performs other duties and responsibilities as assigned or required.
• Act in accordance with fire, health and safety regulations on property and follow the correct procedures when required.
  
  Ability to exercise sound judgement and decision-making skills.
• Excellent written and verbal communication and comprehension skills.
• Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities.
• Must possess the ability to analyse large amounts of data / information efficiently and accurately.
• Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work.
• Education A level or equivalent
• Additional requirements (i.e. % of travel, etc.) Ability to travel as required
• Prepared to take into role without management/supervisory experience, Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .