Rough Sleeper Accommodation Officer

We are looking for a resilient, values-driven Rough Sleeper Supported Accommodation Officer to work with some of our most complex and excluded individuals-people with long histories of street homelessness, trauma, substance misuse, poor mental health and repeated service disengagement.

This role sits at the heart of our rough sleeper and homelessness response, providing intensive, trauma-informed housing support within a supported accommodation setting. You will work assertively and compassionately to help residents stabilise, sustain accommodation, reduce harm, and begin rebuilding their lives.

This is a challenging but deeply rewarding role for someone who believes that no one is too complex, and that meaningful change takes time, patience and persistence.

Responsibilities

Provide intensive, person-centred housing-related support to rough sleepers with multiple and complex needs

Support residents to maintain accommodation, manage risks, and work towards greater independence

Develop and manage individual support plans, risk assessments and safety plans

Respond professionally to challenging behaviour, crises and safeguarding concerns

Work creatively to engage residents who may distrust or disengage from services

Liaise closely with mental health services, substance misuse providers, probation, health and outreach teams

Maintain accurate and timely case notes, support plans and outcome records

Uphold clear boundaries, structure and expectations while remaining compassionate and non-judgemental

Promote harm reduction, tenancy sustainment and resident choice wherever possible

Experience working with homelessness, rough sleepers, supported accommodation or similar high-need groups

Strong understanding of complex needs, including trauma, substance misuse, mental ill-health and offending histories

The ability to manage challenging behaviour calmly and consistently

Experience of multi-agency working

Excellent communication, reflective practice and professional curiosity

Strong organisational skills and confidence with case recording

A non-judgemental attitude aligned with trauma-informed and psychologically informed approaches

There will be a requirement to assist with outreach which takes place at any time of the day or night.

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme…

Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes

Buy up to 10 days additional annual leave (pro-rata)

Access to car lease scheme

Take your bank holidays flexibly to better suit your personal circumstances

Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings

Access to development opportunities including apprenticeships to support your personal and professional growth

Paid volunteering hours each year so you can make a positive impact on our community during your normal working day

Access to our equality, diversity and inclusion network

Opportunities to receive Employee Recognition Awards

Our Commitments