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Root Cause Analyst: Improve Customer Experience (Hybrid)

Novuna, Leeds

Root Cause Analyst: Improve Customer Experience (Hybrid)

Salary not available. View on company website.

Novuna, Leeds

  • Full time
  • Permanent
  • Onsite working

Posted today, 31 Aug | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 08f99f272fd249f387126c22fc0f289d

Location ref: Leeds

Full Job Description

Novuna Consumer Finance in Leeds is seeking a data-driven analyst to dive into customer complaints and key data, uncover trends, and drive root-causes improvements. You'll work with the Customer Care Operations & Insight Manager and spend 1 day a week in the Leeds office., You'll translate findings into actions, monitor consumer duty measures, and present in senior meetings. Strong Excel and data analysis skills are essential; Power BI experience would be a bonus, and knowledge of Section75 would
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Direct job link

https://www.jobs24.co.uk/job/root-cause-analyst-improve-customer-experience-hybrid-127321713
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