Rooms Allocation Coordinator

As a Rooms Allocation Coordinator, you will play a pivotal role in creating exceptional guest experiences before our guests even arrive. Combining reception expertise with meticulous planning and organisation, you'll coordinate room allocations, manage guest preferences, prepare VIP arrivals, validate reservations and payment arrangements, and work closely with departments across the resort to ensure every stay begins seamlessly., Review daily arrivals and allocate guestrooms based on guest preferences, special requests, VIP status and operational requirements
Coordinate seamless pre-arrival preparations including celebration packages, amenities, upgrades and personalised guest experiences
Liaise with Housekeeping, Reservations, Guest Services and Duty Managers to ensure room readiness and guest satisfaction
Validate reservation details, payment arrangements and billing instructions before guest arrival
Maintain accurate guest profiles, guest history records and reservation information to support exceptional personalised service
Proactively identify opportunities to enhance the guest journey from pre-arrival through to departure

If you are passionate about guest service, thrive in a fast-paced environment and enjoy getting the details right, this could be the perfect opportunity for you., Previous experience in a guest-facing or customer service role
Excellent communication skills, both written and verbal
Strong organisational skills with exceptional attention to detail
Confidence using Microsoft Office and computerised systems
The ability to prioritise tasks and work effectively in a busy environment
Hospitality experience within a 4-star or 5-star hotel environment (desirable)
Knowledge of Opera, Delphi, Concept or Micros systems (desirable)

Join the 'Greatest Story in Hospitality' by becoming one of our Front Office 'Hospitality Heroes' based at The Celtic Manor Resort, just one of the fantastic opportunities we offer from 'Manor to Marina'.

BE RECOGNISED AND REWARDED -
As one of our 'Hospitality Heroes' you will receive a host of Company benefits such as -
Access to career development training from day one
Discounts on food & beverage and hotel stays
Discounted leisure membership
Free GP virtual appointment service
24/7 wellbeing helpline
NEST pension scheme
Social Club
Staff appreciation events
Monthly and end-of-year awards

GROW WITH US -
As a Celtic Collection employee, you will be able to say -
I am equipped, trained, and supported to do THE BEST JOB I CAN
I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY