Room Service Operator - Soho Farmhouse

At Soho House, a Room Service Operator is responsible for ensuring the consistency, quality and efficiency of all food and beverage service plus amenities for the guest and rooms. This is a hands-on, member-facing role requiring attention to detail, excellent customer service, and strong organisational skills.,

• Take and process all room service orders promptly and accurately, ensuring clear communication with kitchen and service teams.
• Maintain knowledge of all food, drink, and amenity offerings to confidently guide guest choices and upsell where appropriate.
• Coordinate delivery times with floor teams to ensure timely service and exceptional presentation.
• Follow up on guest requests and feedback to ensure satisfaction and resolution of any issues.
• Ensure all telephone and digital communications are handled in a warm, professional, and efficient manner.
• Keep the room service area, phone system, and service records organised and up to date.
• Work closely with the kitchen, reception, housekeeping, and concierge teams to ensure smooth communication across departments.
• Support the wider FB team when required and uphold Soho House standards at all times.
  
  Up to 1-2 years' experience in a busy hospitality venue, ideally from a room service background
• Excellent interpersonal skills and ability to build relationships (internal and external)
• Strong attention to details
• Excellent customer service
• Fluent in English
• Organised and reliable
• Ability to work and maximize relationships within a diverse team
• Computer literacy within Opera, Micros and Open Table are advantageous
Physical Requirements:
• Must be over the age of 18
• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required
  
  Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse House Tonic: Our Cookhouse Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career