Room Service Manager - Soho Farmhouse

At Soho House, a Room Service Manager is responsible for leading the full Room Service operation, ensuring the highest standards of quality, consistency and efficiency across all food, beverage and in-room amenity delivery. You will take ownership of the department, driving service excellence, operational performance and team development. Working closely with the wider operations team, you will ensure a seamless experience for members and guests, with every order delivered promptly, beautifully presented and aligned with Soho House standards.,

• Lead and manage the Room Service operation, ensuring consistent delivery of high-quality service
• Take full ownership of service standards, presentation and guest experience within the department
• Manage, develop and inspire the Room Service team, creating a positive and high-performing culture
• Oversee scheduling, labour control and resource planning to meet business needs
• Monitor service times, identify areas for improvement and implement solutions to drive efficiency
• Collaborate closely with Kitchen, Bar, Front Office and Housekeeping to ensure seamless operations
• Manage stock control, ordering and cost efficiencies within the department
• Handle escalated guest feedback, resolving issues with professionalism and care
• Ensure full compliance with food safety, hygiene and health safety standards
• Lead training, onboarding and continuous development of team members
• Support wider operational initiatives and contribute to overall House performance
  
  This is a hands-on, member-facing leadership role requiring strong commercial awareness, attention to detail and the ability to lead and inspire a high-performing team., A successful Room Service Manager for Soho House will ideally have 3-5 years' experience in a busy, high-profile venue, with previous supervisory experience and a natural flair for first-class service. You'll be confident leading a team, solution-focused and passionate about delivering exceptional member experiences.
• 3-5 years' experience in a busy hospitality or hotel environment, ideally within room service or FB
• Previous Management, Supervisory or team leadership experience
• Excellent interpersonal skills and ability to build strong relationships (internal and external)
• Strong attention to detail and presentation
• Excellent customer service and problem-solving skills
• Fluent in English
• Highly organised and reliable
• Ability to work and maximise relationships within a diverse team
• Computer literacy within Opera, Micros and Open Table are advantageous
Physical Requirements:
• Must be over the age of 18
• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required
  
  Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse House Tonic: Our Cookhouse Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career