Road Operations Support Coordinator

This role sits at the heart of our Outdoor Roadside Operation, providing essential administrative support across a fast-paced and constantly evolving environment. You'll play a key part in keeping things running smoothly, ensuring teams on the ground are supported and operations stay on track. No two days are the same. While you'll have core responsibilities, you'll also need to be adaptable, ready to respond to changing priorities and step in where needed. If you thrive in a dynamic setting and enjoy making a real impact behind the scenes, this is a role where you'll truly make a difference.,

• Managing accurate data collection and processing across bespoke systems and Microsoft 365 tools, including SharePoint, Forms and Excel
• Updating resource records and coordinating tool check schedules, ensuring compliance and escalating overdue actions
• Supporting new starter administration and maintaining organised, up-to-date records
• Planning and coordinating engagement activities, including conferences, events and stakeholder sessions
• Organising venues, logistics, materials and gifts to ensure smooth event delivery
• Liaising with managers at all levels, resolving queries efficiently and professionally
• Coordinating financial activities such as invoice processing, stationery orders and IT equipment purchases
• Providing ad hoc support to senior leadership, including arranging meetings, taking notes and maintaining action logs
• Gathering and analysing information to support decision-making, particularly within contraventions and NIPs processes
• Improving and streamlining processes using tools such as SharePoint, Forms and Power Automate
  
  Strong communication skills, both written and verbal, with a professional and approachable manner
• Confidence in working collaboratively with HRSS, Talent Acquisition and wider business teams
• Ability to organise and coordinate tasks such as hotel bookings, onboarding and training schedules
• Good attention to detail when updating start dates, checks and employee records
• Self-motivation and initiative, with the confidence to take ownership of tasks
• Team-focused mindset, with the ability to contribute positively in a busy environment
• Flexibility to manage changing priorities and meet tight deadlines
• Discretion when handling sensitive and confidential information in line with data protection requirements
• Customer-focused approach, with a commitment to delivering a high standard of service
• Positive attitude and willingness to go the extra mile to support colleagues and stakeholders
  
  We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:
• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.