Road Logistics Cross Border Specialist

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? You will support the successful day-to-day operation of the Amazon account, ensuring customer expectations, service levels, and operational KPIs are consistently achieved. The role is responsible for managing transport activities, resolving operational issues, supporting team performance, and maintaining excellent communication with customers, partners, and internal stakeholders How you create impact

• Process customer orders accurately and efficiently, ensuring all collection and delivery requirements are met.
• Liaise with transport providers, warehouses, customers, and internal departments to resolve operational issues promptly.
• Respond to customer and operational escalations within one hour and ensure issues are managed through to resolution.
• Support team members by providing holiday and sickness cover across operational functions.
• Communicate delays, service failures, and exceptions in a timely and professional manner.
• Support the Service Manager with operational challenges, customer queries, and service improvement initiatives.
• Support cost control measures while maintaining agreed customer service standards.
• Ensure operational decisions consider both customer satisfaction and commercial impact
  
  Ability to prioritise workload and work effectively under pressure.
• Strong problem-solving and decision-making capabilities.
• Excellent communication and stakeholder management skills.
• High level of accuracy and strong attention to detail.
• Competent in Microsoft Office, particularly Excel.
  
  As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine., Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.