RLF (Restrictive Lingual Frenulum) Co-ordinator / Medical Secretary

We are seeking a highly organised and proactive Administrative and Medical Secretary to support the Restrictive Lingual Frenulum (RLF) Multidisciplinary Team at NNUH. This is a vital role at the heart of a specialist service, ensuring seamless coordination, communication and continuity of care for patients and families. You will provide a comprehensive administrative and secretarial service to the Consultant and wider clinical team, acting as a key point of contact for patients, carers, GPs and external agencies. You will coordinate clinic activity, manage correspondence, and ensure clear, timely communication across all stakeholders, maintaining efficiency even in the Consultant's absence. This role requires someone with excellent organisational skills, attention to detail, discretion, and the ability to work independently while being a trusted part of a supportive multidisciplinary team. You will be confident in managing competing priorities and committed to delivering a high standard of service in a busy clinical environment. Our team is collaborative, compassionate and driven by a shared commitment to improving patient outcomes. We value professionalism, kindness and respect, and we actively support one another to deliver outstanding care. You'll be joining a welcoming environment where your contribution truly matters.Main duties of the job You will play a key role in coordinating the Restrictive Lingual Frenulum (RLF) service, ensuring smooth patient pathways and effective communication across the multidisciplinary team, patients, carers and external agencies. You will act as a central point of contact, supporting clinicians, managing sensitive enquiries, and ensuring timely and accurate administration of patient care. You will need to demonstrate initiative, problem-solving and sound judgement in day to day decision making. Examples include: independently adjusting clinic schedules to accommodate urgent referrals or patient needs; prioritising and resolving conflicting appointment requests to minimise delays in care; and deciding how best to respond to patient or GP enquiries when clinical teams are unavailable, ensuring appropriate escalation where required. The role requires flexibility, teamwork and a strong commitment to supporting high quality patient care. You will also assist with maintaining stock levels, supporting colleagues across the department, and ensuring continuity of service during periods of absence. We are looking for someone who is proactive, compassionate and resilient, with a strong work ethic and commitment to the PRIDE values. In return, you will be part of a supportive, collaborative team dedicated to delivering safe, efficient and patient-centred care within a specialist service environment.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics