Rightsizing Officer

Birmingham City Council are seeking a proactive and community-focused Rightsizing Officer to support the effective use of housing stock across the city. You will play a key role in delivering targeted engagement and case management approaches to enable positive housing outcomes while contributing to wider strategic objectives across the Council. We are looking for someone with a passionate for housing, helping residents to live in long term sustainable homes and to help the organisation work towards its goals around rightsizing. This is an essential role in terms of making best use of Council stock, it involves co-ordinated activity directly with residents, building relationships and making transitions as smooth as they can be for residents who have long-term attachments to their homes. We are looking for a self-starter, who is resident focused can help residents through the moving process.,

• Manage a caseload of residents, providing tailored 1:1 support and engagement to facilitate housing moves.
• Develop and deliver targeted engagement plans to encourage movement within housing stock.
• Support residents to understand the benefits of rightsizing and available options.
• Process incentive payments and support packages for eligible households.
• Work collaboratively with operational services to maximise stock utilisation and deliver consistent approaches.
• Deliver workshops, drop-ins, and events to promote rightsizing opportunities.
• Provide performance updates and contribute to governance reporting.
• Build strong relationships with residents, including those requiring additional support.
• Contribute to project delivery, including working with external partners and supporting procurement activity.
  
  Experience engaging with residents in a social housing or community setting.
• Understanding of how housing services operate, including allocations and lettings.
• Knowledge of local government and responding to stakeholder or Member enquiries.
• Experience working with diverse communities and delivering against targets/KPIs., Educated to degree level or equivalent experience in a relevant discipline., Ability to build strong relationships across communities and services.
• Strong communication skills, including presenting complex information clearly.
• Ability to manage competing priorities and deliver project outcomes.
• Experience in providing advice, reporting, and developing solutions for residents.
  
  Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.
There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.