Rheumatology Day Case Clinic Coordinator

The role is for the Rheumatology Outpatient and Day Case Coordinator Team

The post holder will be responsible for booking new and follow up patients and will work closely with clinicians and colleagues to manage their booking lists.

This is a varied post for someone who has exceptional customer service, is able to multi-task and can learn complex IT systems.

Furthermore, this role will support with our RTT aims and internal KPIs.

This post is for 20 hours per week. This will be a two week rota based on site at Bristol Royal Infirmary:

Week 1: 08:30-1230 Monday to Friday

Week 2: 12:15-16:15 Monday to Friday

Main duties of the job

To support the triaging of referrals by liaising with key clinical staff.

Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders.

To act as a point of contact for queries from clinical and non-clinical staff.

Liaise with clinical and non-clinical teams across the Trust via telephone, email and Carflow Workspace.

Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.

Communicate changes to appointments to patients as instructed, often at short notice.

To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.

Greet all visitors to Day Case in a professional and polite manner., children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of