Revenues and Inspection Officer

An exciting opportunity has arisen to join our successful Revenues Team. We are recruiting a Revenues and Inspection Officer. Working within the Shared Revenues Partnership, you will be dealing with the billing, collection and recovery of Council Tax, Non-Domestic Rates and Housing Benefit Overpayments across our three partner Local Authorities.

Based in Grafton House, Russell Road, Ipswich, you will be responsible for maintaining and amending account records, making decisions, and taking the necessary action against accounts where there is a debt requiring recovery action.

You will be dealing with customers on the phone and in writing, resolving their queries and providing explanations and clarification of decisions, giving in depth advice and guidance relating to legislation, policies and procedures.

2 years' qualitative experience and either 1 A level or 5 GCSEs (including Maths and English) or an NVQ level 3 in a related field

Up to date knowledge of Revenues legislation or experience within a similar field
Experience of billing and collecting debts

Ability to organise, prioritise, analyse and work on your own initiative

Ability to approach work flexibly with a can-do attitude

Good communication skills and a strong customer focus

Experience of using Revenues and Benefits software systems is desirable, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Hours of work are 37 per week, Monday to Friday. This is a hybrid working role (1 day per week minimum working in the office).

As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.