Revenues, Benefits & Payments Officer

We are looking to recruit a Revenues, Benefits and Payments Officer to join our busy Revenue and Payments Team. This is an excellent opportunity for someone who enjoys working in a fast-paced, professional environment and wants to play a key role in supporting effective service delivery for adults who require social care. The role focuses on applying financial assessment guidance accurately, ensuring people who need Adult Social Care are correctly assessed, appropriately charged, and fully informed about their financial contributions. What you will be doing

• Completing means-tested financial assessments to determine individual contributions towards care services.
• Applying and explaining the Council's Charging for Care and Support Policy, maintaining a strong working knowledge of the Care Act 2014.
• Processing financial information accurately and maintaining up-to-date records in line with statutory and local requirements.
• Providing clear, practical welfare benefits advice, helping maximise income where appropriate.
• Working collaboratively with colleagues, other internal teams, and external stakeholders to share information, resolve queries, and support timely decision-making., If you thrive in a fast-paced environment, embrace change, and enjoy adapting to new challenges, this is a rewarding opportunity to join our supportive and experienced Revenue and Payments Team.
In return, we offer:
• Comprehensive mentoring and training from experienced colleagues.
• A strong, collaborative team with regular team meetings and peer support.
• Hybrid working arrangements, supporting flexibility and work-life balance.
  
  Experience of financial or means-tested assessments within a social care or similar setting (desirable).
• Knowledge of legislation and statutory guidance relating to charging for care services.
• Strong numerical and analytical skills, with confidence interpreting financial and benefit information.
• Excellent IT skills, particularly in Microsoft Excel and Word.
• Strong interpersonal and communication skills, with the ability to engage sensitively and professionally with people who receive social care and with colleagues.
• A high level of accuracy and attention to detail.
• Effective organisational and time-management skills, with the ability to prioritise workloads.
• A commitment to continuous learning and professional development.