Retirement Villages Service Manager

Do you have experience leading teams to make a real difference?

We are looking for a Retirement Villages Service Manager to join us to drive high-performing operational management across our Retirement Village portfolio. This role is responsible for leading day-to-day operations for the Retirement Villages based in a defined area (Tamworth, Skegness and Louth in Lincolnshire) ensuring compliance, safety and an outstanding customer service.

Why join us as Retirement Village Service Manager?

You'll be joining a value driven organisation. At Platform Housing, you'll be surrounded by a collaborative team that champions trust, respect and wellbeing.

You'll have the space to mentor others and develop your own professional growth. This is a role where you can make a genuine difference every day, supporting colleagues to thrive and delivering a service that enhances the lives of our customers.

What could you be doing?

-Working to ensure a balanced and vibrant community to enable sustainability for each location and ongoing viability for all stakeholders

-Investigating complaints and concerns regarding the service and collating responses to enquiries

-Assisting with the review of service offerings to reflect customer needs. You will also contribute to service charge reviews to reflect changes.

-Contribute to the development of a team operational plan, taking ownership of identified tasks and projects as agreed with the Retirement Villages Operations Manager

-Ensure appropriate assessment of applicants to determine suitability of vacancies as they arise in accordance with policies, procedures and allocation panels

-Hold regular team meetings to focus on team action plans, compliance and overall performance

-Regularly mentoring and coaching your team to ensure they are supported to bring their best to their roles

-Assisting with providing information to set budgets

Where is this role based?

Whilst this is a home-based role, you will be required to travel to schemes to support your team approximately once a week. You will be responsible for three schemes, that are based in Skegness, Louth and Tamworth.

You will have experience of working in a Supported or Housing management related field including the management of a dispersed workforce.

-Great People Management skills, including motivational team building and people engagement skills.

-The ability to deliver excellent customer experience and engagement, ensuring appropriate data handling and controls.

-Maintain good customer relationships, internally and externally

-Experience of performance management, compliance and quality assurance monitoring including complaint investigation resolution.

-You will be able to manage multiple priorities at once with effective organisational and planning skills.

-It is essential you have a driving licence and access to own vehicle with business use. Candidates will ideally be based in the East Midlands., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

28 days annual leave (pro rata) with the opportunity to buy and sell leave

-Family friendly policies

-Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts

-Non- contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies

-Reward & Recognition scheme with retailer discounts and cash back

-Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)

-Supportive working environment with great learning and development opportunities

Interviews are scheduled to take place at a venue to be confirmed on Wednesday 1st July.