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Retentions Advisor

Verisure, Newcastle upon Tyne

Retentions Advisor

Salary not available. View on company website.

Verisure, Newcastle upon Tyne

  • Full time
  • Permanent
  • Onsite working

Posted today, 27 Jun | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 11e39a708cc647c7bac4701c4895ae04

Location ref: Newcastle upon Tyne

Full Job Description

  • Receiving inbound calls from customers with the purpose of retaining them
  • Dealing with escalated high-level complaints
  • Establishing, building, and managing strong long-term customer relationships
  • Ensuring customer satisfaction
  • Liaising with various other departments both within the business and third parties
  • Updating relevant information in our customers' records
  • Delivering first class customer service to customers

    Experience in call centre environment, an outbound or an objections handling role would be beneficial
  • Confident dealing with high level complaints
  • Strong computer and MS office skills
  • Excellent communication skills with problem solving attitude
  • Attention to detail
  • Customer oriented, genuinely passionate about providing an amazing experience through every interaction
  • The ability to multitask effectively whilst keeping a high level of service quality
  • Teamworking skills
  • Passionate and willing to learn in a dynamic environment
  • Willing to accept new challenges

    Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them., A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.
    • With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

    Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
  • Enjoy your birthday off as a special treat.
  • Satisfy your cravings at our onsite coffee shop and our canteen.
  • Stay active with discounted gym and health club memberships.
  • Access private healthcare and MediCash cash plan.
  • Unlock a world of freebies and discounts with PerkBox.
  • Earn rewards through our employee referral program.
  • Enjoy discounts on our alarm systems.
  • Contribute to a greener lifestyle with the Cycle to Work Scheme.

Direct job link

https://www.jobs24.co.uk/job/retentions-advisor-127028544
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