Retail Volunteering Development & Strategy Lead

At Trinity Hospice & Brian House, our volunteers are at the heart of everything we do - and nowhere is this more visible than in our retail shops, which play a vital role in generating income to support patient care. We're looking for a Retail Volunteering Development and Strategy Lead to help shape the future of volunteering across our retail network. This is a new and exciting role, focused on developing the strategy, tools and approaches that will enable our shop teams to attract, engage and retain volunteers in a sustainable and flexible way. About the role You'll work closely with the Head of Retail and in partnership with our Volunteering Services team to:

• Develop and deliver a retail volunteering strategy aligned to our organisational goals
• Use data and insight to identify opportunities to grow and strengthen our volunteer base
• Create practical frameworks, toolkits and resources to support shop managers in attracting and retaining volunteers
• Lead initiatives to improve volunteer engagement and experience across our retail teams
• Support new shop openings and developments with tailored volunteer approaches
• Build relationships with local partners, including community organisations and colleges
This role is about influence, innovation and enabling others - not direct recruitment management - helping to embed consistent, high-quality volunteer practices across our retail function.

We're looking for someone who:
• Has experience of working with or developing volunteer programmes
• Enjoys using data and insight to drive improvement
• Can create practical tools and guidance that others can easily use
• Is confident building relationships and influencing across teams
• Is passionate about delivering great volunteer experiences
Experience in charity retail would be a bonus, but just as important is your ability to think strategically while keeping solutions practical and grounded., If you're motivated by making a difference and want to help us strengthen and grow our retail volunteering offer, we'd love to hear from you.


• A rewarding role where every sale supports local hospice care
• 38 days annual leave (pro rata), including Bank Holidays
• Access to health and wellbeing support
• Enhanced maternity/paternity benefits
• Pension Scheme
• A chance to be part of a caring, community-focused organisation