Retail Technology Rollout Team Lead

The Retail Technology Rollout Team Lead / Senior Coordinator will be responsible for coordinating and overseeing day-to-day activities associated with the deployment of technology solutions across multiple retail sites. The role will ensure that stores are operationally ready for deployment, installation schedules are effectively managed, suppliers and installation teams are coordinated, and rollout activities are delivered in line with agreed project plans, timelines and quality standards.

Working closely with client local technology teams, Tech Project Leads, suppliers and store operations stakeholders, the successful candidate will act as a key coordination point throughout the rollout lifecycle, proactively managing dependencies, resolving deployment issues and providing accurate progress reporting., 1. Rollout Planning and Coordination

Coordinate day-to-day rollout activities across multiple retail locations, ensuring deployment plans and schedules are maintained and communicated effectively.

Work closely with Tech Project Leads to align rollout activities with project milestones, priorities and delivery timelines.

Coordinate deployment resources, installation teams, suppliers and other third-party stakeholders.

Track rollout progress, key dependencies, risks and outstanding actions, escalating issues where required.

Support the implementation of standardised rollout processes, procedures and deployment documentation.

2. Store Readiness and Deployment Preparation

Coordinate store readiness assessments to confirm that each location is prepared for technology installation and deployment.

Liaise with store managers, local technology teams and relevant stakeholders to validate site access, installation requirements, infrastructure readiness and operational constraints.

Track readiness criteria, prerequisites and outstanding activities, ensuring issues are addressed before scheduled deployment dates.

Maintain accurate store readiness trackers and provide visibility of sites that are ready, at risk or not ready for deployment.

Coordinate pre-deployment communications and ensure stores understand installation schedules, responsibilities and any operational requirements.

3. Installation and Supplier Management

Manage and coordinate installation schedules across multiple stores, ensuring activities are planned to minimise disruption to retail operations.

Liaise with suppliers, field engineers, installation partners and local technology teams to confirm resource availability, site access and installation arrangements.

Monitor installation progress against agreed schedules and coordinate responses to delays, missed appointments and resource constraints.

Ensure installation activities are completed in accordance with agreed deployment standards, processes and quality expectations.

Coordinate post-installation checks, issue resolution and the handover of completed sites to the relevant support teams.

4. Issue, Risk and Dependency Management

Maintain a centralised log of deployment issues, risks, actions and dependencies across all rollout locations.

Proactively identify potential blockers and coordinate corrective actions with the relevant stakeholders.

Track issues through to resolution, ensuring ownership, priorities and target resolution dates are clearly defined.

Escalate critical issues, deployment delays and risks to Tech Project Leads and relevant client stakeholders in a timely manner.

Support contingency planning and recovery activities where installations or store deployments do not proceed as planned.

5. Stakeholder Communication and Coordination

Act as a key coordination point between client local technology teams, Tech Project Leads, suppliers, installation teams and retail store stakeholders.

Facilitate regular rollout meetings, deployment briefings and progress reviews.

Communicate deployment schedules, readiness status, installation updates and emerging risks to relevant stakeholders.

Ensure clear ownership of actions and effective follow-up to maintain delivery momentum.

Build strong working relationships with stakeholders across central project teams and local retail operations.

6. Deployment Reporting and Governance

Produce regular and accurate rollout reports covering deployment progress, store readiness, installation completion, outstanding issues, risks and upcoming activities.

Maintain deployment trackers, schedules, action logs and supporting project documentation.

Monitor performance against rollout milestones and highlight deviations from the agreed deployment plan.

Provide clear, timely updates to Tech Project Leads to support project governance and decision-making.

Support the preparation of deployment dashboards, status summaries and lessons-learned documentation.

7. Retail Operations and Business Continuity

Ensure rollout activities are coordinated around store trading hours, peak trading periods and other operational constraints.

Understand the practical requirements of deploying technology in live retail environments, including minimising disruption to customers and store colleagues.

Coordinate with store management to ensure installation teams understand site-specific requirements and operational procedures.

Support the management of deployment-related operational issues and ensure appropriate escalation where business continuity may be affected.

The ideal candidate will have approximately five years of relevant project coordination experience, proven experience supporting or leading multi-site technology deployments, and a sound understanding of retail store operations and the challenges associated with implementing technology in a live retail environment.