Retail Supervisor - White City

We are looking for a proactive and commercially driven Retail Supervisor to join our White City Pop Up boutique on a 3 month fixed term contract, this is on a full time (40 hours / 5 days a week) basis. Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good (https://www.nespresso.com/uk/en/sustainability) . Your impact Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance. Your other key responsibilities will include:

• Completing shop floor observations and providing feedback to the team in line with management support.
• Utilising customer experience and everyday coaching across the team.
• Delivering a high standard of customer service.
• Facilitating team training sessions.
• Taking accountability for managing and resolving escalated complaints.
• Monitoring and leading on internal control processes.
• Leading on ad hoc audits.
Your ingredients for success To be successful in this role you will already have previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.


• A proven track record of delivering exceptional customer service.
• A strong understanding of the retail and competitive environment in which the Nespresso business operates.
• Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
• The ability to maintain and support a positive and collaborative team culture.