Retail Supervisor - Rick Stein

We're now looking for a motivated and customer-focused Retail Supervisor to lead our retail team and help deliver an exceptional customer experience. This role will also include supporting kitchen operations when required, so flexibility and a hands-on approach are essential. If you enjoy coaching others, delivering excellent service, and taking pride in a well-run, high-performing environment, we'd love to hear from you. What you'll be doing

• Supervising daily retail operations, ensuring smooth and efficient service
• Leading, motivating, and developing your team to deliver outstanding customer experiences
• Welcoming customers and providing expert product knowledge on seafood, sauces, wines, and gift items
• Supporting sales through upselling, recommendations, and exceptional service
• Managing tills, cash handling, and stock control accurately
• Overseeing merchandising, displays, stock rotation, and maintaining presentation standards
• Supporting deliveries, stock organisation, and inventory management
• Upholding the Rick Stein brand standards in service, quality, and cleanliness
• Assisting with recruitment, onboarding, and performance development of retail staff
• Supporting kitchen operations when required, including food preparation, maintaining cleanliness standards, and assisting the kitchen team during busy periods
  
  Proven experience in retail, hospitality, kitchen, or a supervisory role
• A warm, approachable, and confident leadership style
• A passion for food, drink, and high-quality produce
• Strong communication and team coaching skills
• Commercial awareness and the ability to drive sales through excellent service
• Reliability, organisation, and a proactive, hands-on approach
• Flexibility and willingness to support both retail and kitchen operations
• Pride in presentation, attention to detail, and high standards
  
  Competitive pay
• Free staff meals and generous discounts across Rick Stein Restaurants, Rooms, and Shops
• Ongoing training and development, including leadership, product knowledge, and customer service skills
• Opportunities to progress within a respected hospitality group
• A supportive, inclusive team culture
• Extra holiday allowance for length of service - up to 5 additional days after 5 years
• Access to discounts on hundreds of retailers, health, entertainment, travel & more
If you're passionate about food, people, and leading a high-performing team, apply now and take the next step in your career with Rick Stein. Stein's Deli is stocked ceiling-high with our homemade jams, chutneys, relishes, spice mixes and oils, all made to Rick's recipes. There are freshly baked goods including pasties, breads & pastries, all handmade and produced by us in Padstow. About Company: Stein's Deli is stocked ceiling-high with our homemade jams, chutneys, relishes, spice mixes and oils, all made to Rick's recipes. There are freshly baked goods including pasties, breads & pastries, all handmade and produced by us in Padstow.