Retail Shift Leader- Portsmouth - £36,770*

Working Pattern

5 days out of 7, Monday-Sunday

Hours

Up to 48 hours per week, predominantly evening and night shifts

Contract

Full-time, permanent

The Role

As a Team Leader, you will be responsible for leading and supporting a team of stock counters to deliver accurate, efficient and professional stocktaking services across a range of retail and commercial customer sites. You will take ownership of the stocktake from arrival through to completion, ensuring that company and customer procedures are followed, deadlines are met, and the highest standards of accuracy, productivity, and customer service are maintained. This is a mobile and hands-on role, requiring travel to different locations each day. Flexibility regarding working hours and locations is essential, and overnight stays may sometimes be necessary.

Key Responsibilities

• Lead, supervise and support stocktaking teams on customer sites.
• Ensure stocktakes are completed accurately, efficiently and within agreed timescales.
• Monitor team productivity and take appropriate action if performance falls below expectations.
• Ensure all company and customer processes, procedures, and health & safety requirements are followed.
• Maintain a professional approach and deliver excellent customer service.
• Act as the primary point of contact for customer representatives on site.
• Communicate effectively with team members and customer management.
• Identify and resolve operational issues promptly, escalating where appropriate.
• Ensure team members understand their responsibilities and maintain standards of conduct and performance.
• Complete all required stocktake administration, reporting, and sign-off accurately.
• Work flexibly across different locations and adapt to operational needs.

Person Specification

We are seeking a confident, organized, and capable leader for a fast-paced operational environment. Essential requirements include:

• Full UK driving license and willingness to travel extensively.
• Previous experience of supervising or leading a team is desirable.
• Strong communication and interpersonal skills.
• Excellent customer service skills and a professional approach.
• Ability to remain calm, focused, and effective under pressure.
• Good organizational and time-management skills.
• Basic IT skills and confidence using digital systems.
• Ability to work independently and use initiative.
• Flexible approach to working hours, locations, and operational requirements.
• Strong attention to detail and a commitment to accuracy.

Working Environment

The role involves working across various retail stores, warehouses, and other customer locations. Adaptability to different environments is required. It includes prolonged standing and walking, with occasional use of step stools and ladders, and access to high or ground-level stock. Evening, night, and early-morning shifts, including weekends, are part of the schedule, with possible overnight stays.

What We Offer

• Competitive salary of up to £33,290 per annum
• Company car or car allowance
• Full-time, permanent employment
• Business-related expenses paid
• Paid annual leave
• Comprehensive ongoing training
• Opportunities for career progression
• Varied working environment across multiple customer sites

Please note: Due to shift hours, applicants must be aged 18 or over. This vacancy is managed by Retail & Asset Solutions (RAS). For inquiries or to discuss positions, contact us at . By applying, you consent to the processing of your data in accordance with GDPR. For questions or data rights, contact us as specified.