Retail security officers

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

Objectives and Responsibilities:

-Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures

-To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner

-Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients

-To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers

-To add a polite greeting and excellent customer service

-Provide a visible security contact for colleagues, contractors and customers

Main Duties:

-To deliver industry leading customer service

-To be clean, tidy and properly dressed wearing full uniform

-To deter violence and public order offences

-To conduct patrols of the store

-Utilising CCTV systems to support the reduction of crime and stock loss

-Liaise with the store management teams

-To report incidents and crime through our leading technology

-Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store

-To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Experience of delivering Customer Service

-Excellent communication skills are required both written and verbal

-Adaptable communication style to meet the needs of different people groups

-Ability to work in a fast-moving services business

-Capability in the use of technology

-Good attention to detail

-High level of enthusiasm and passion

-Previous experience in a similar role is desirable but not essential

-Public Space Surveillance SIA licence is desirable but not essential