Retail Security Officer NFL

Job Overview Your role is to help protect our customer's property, people, and assets by delivering high-quality security services in line with the site's Assignment Instructions (AIs) and any updates. You will play an important part in meeting - and ideally exceeding - the Key Performance Indicators (KPIs) and Service Level Agreement (SLA) requirements, contributing to a positive working environment and the long-term success of the contract. We are committed to your growth, and you will receive ongoing training and development to support your confidence, skills, and career progression. Main Duties Operations

• Understand and follow all policies, legal requirements, and regulatory standards as guided by the Security Account Manager and UK legislation.
• Carry out all tasks and responsibilities on site as outlined in the Assignment Instructions (AIs).
• Regularly review the AIs to stay up to date with any changes and feel empowered to suggest improvements that enhance service quality.
• Maintain compliance with industry and statutory requirements. A valid front-line SIA licence in Security Guarding or Door Supervision is essential and must be worn while on duty. A CCTV PSS SIA licence and additional contract-specific training are also required.
• Follow all safety and legal obligations associated with the role.
• Work in a structured, organised, and reliable manner.
• Follow instructions professionally and confidently.
Training & Development
• Complete all required competency training to a high standard.
• Take part in additional training as directed by the Security Account Manager to support your ongoing development.
• Use technology confidently to meet work objectives and continue building your knowledge and expertise.
• Ensure your SIA licence is renewed at least 16 weeks before expiry.
Security and Health & Safety
• Stay alert to any Health & Safety risks and report them immediately.
• Be aware of changes or potential threats in the environment and take appropriate action to reduce risk.
• Use good judgement and involve others promptly if a situation becomes challenging or unsafe.
• Maintain professionalism and calm communication, even when dealing with difficult situations or individuals.
• Record accurate and detailed notebook entries after any incident to support the reporting process.
• Follow schedules and demonstrate commitment to both Mitie and the client.
• Complete check calls within the required timeframes as outlined in the AIs.
• Contact emergency services and the Communication Centre when incidents occur.
What We're Looking For
• A valid SIA Licence
• SC Clearance (desirable)
  
  A valid SIA Licence
• SC Clearance (desirable)