Retail Security Officer

Superdrug KingstonPay: £13.45PermanentPart Time: 14 Hours (Weekend)S.I.A License Required

Main Duties

To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:

-To protect customers and colleagues from physical and verbal abuse

-To deter violence and public order offences

-To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions

-To deter till snatchers, trolley push outs and other bulk thefts

-To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed

-Dealing with any difficult situations that arise in a safe and professional manner

-To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards

-Monitoring the store CCTV where appropriate

-Complete retrospective CCTV reviews focusing on shrinkage

-To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid.

-To understand and always implement the 'Ways of Working'

-Liaise with the store management teams giving clear and concise feedback

-Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store

-Completing reports by recording observations, information, occurrences and surveillance activities using SMART

-Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses

-To report all incidents fully by the end of the shift using the SMART system

-To wear and activate BWCCTV in accordance with company procedures

-Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)

-A full five year check-able employment / education history

-Experience of delivering Customer Service

-Excellent communication skills are required both written and verbal

-Adaptable communication style to meet the needs of different people groups

-Ability to work in a fast moving services business

-Capability in the use of technology

-Good attention to detail

-High level of enthusiasm and passion

-Previous experience in a similar role is desirable but not essential

-Public Space Surveillance SIA licence is desirable but not essential