Retail Sales Assistant - Birmingham

We are looking for a dedicated and driven Sales Assistant, to join our Nespresso boutique in Selfridges, Birmingham. If you can demonstrate a strong understanding of the retail and competitive environment in which the Nespresso business operates, you could contribute to the growing success of the brand. Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good (https://www.nespresso.com/uk/en/sustainability) . Your impact Ultimately, you will be responsible for ensuring a premium customer experience through exceptional service and excellent delivery of all elements of boutique performance. Your other key responsibilities will include:

• Welcoming customers to the boutique and adapting to meet their needs.
• Supporting them in finding their perfect cup of coffee and be on hand to deliver service-oriented sales, promoting our unique brand experience.
• Being a proud and passionate ambassador of Nespresso.
Your ingredients for success To be successful in this role you will already have retail experience, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.


• Strong communication and interpersonal skills.We are looking for confident and charismatic individuals who can deliver exceptional customer service.
• The ability to rapidly build strong, working relationships with your customer base and be happy to support where needed