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Retail Sales Advisor

The Swatch Group Ltd, City of Westminster

Retail Sales Advisor

Salary not available. View on company website.

The Swatch Group Ltd, City of Westminster

  • Full time
  • Temporary
  • Onsite working

Posted today, 11 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 167829295513458f8a52f6af54771787

Location ref: City of Westminster

Full Job Description

  • Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
  • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
  • Ensure good knowledge of all functions of watches and other products.
  • Provide reliable information to customers in all matters relating to sales and customer service.
  • Help display merchandise as directed.
  • Contribute to the store reaching its monthly, quarterly and annual sales targets.
  • Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.
    • Security
  • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
  • Maintain/build a general awareness of products and security hot spots.
  • Follow Company policy and procedures for opening/closing the store.
  • Maintain correct processing of all deliveries.
    • Cash Handling/Payment Transactions
  • All transactions to be handled in a responsible and secure way.
  • Till functions, cashing up, payments and general duties.
  • Dealing with, and handling of, cash, credits cards and international currency.
    • Care of the Store
  • Ensure the store is kept clean and presentable at all times.
  • Back of house and shop floor are both just as important.
  • Health and Safety aware.
  • Good Visual Merchandising standards.
    • Communication
  • Adhere to company policies and regulations.
  • Attend briefing sessions as directed by your line manager.
  • Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
  • Be familiar with international customers customs and culture.
    • Product Knowledge
  • Attend regular training days.
  • Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
  • Be able to deliver good product knowledge to our customers.
    • Other
  • To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

    Positive and outgoing with the ability to naturally converse with customers
    • - Passionate about providing exceptional customer service, committed to understanding a customer's needs/expectations with a strong desire to exceed them - Adaptable with the ability to build strong working relationships within small teams - Excited to learn about Swatch products and gain a technical understanding of our ranges Preferred - Have experience within retail and/or fashion accessories - Be accommodating to shifts, longer trading hours and staying late for events etc. - Have experience dealing with international customers - Ability to communicate in multiple languages - Commercial focus with a desire to exceed KPIs

    The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the world's largest watchmaking group for one of the world's most popular brands.

Direct job link

https://www.jobs24.co.uk/job/retail-sales-advisor-127729493
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