Retail Operations Receptionist

As a Retail Operations Receptionist, the successful applicant will be responsible for the smooth and professional coordination of our internal alteration fittings while supporting the day-to-day operations and administrative functions of the department. This includes playing a key role in delivering excellent internal customer service, accurate scheduling, and efficient administrative workflows that help the team operate seamlessly. The Retail Operations Receptionist will be a vital member of the Tailors team, ensuring efficient coordination of alteration fittings and supporting operational continuity behind the scenes, with a strong focus on administrative excellence and internal customer service. The Retail Operations Receptionist will help maintain the high standards of service Harrods is renowned for. This role is fully onsite, working 5 out of 7 days per week.,

• Managing the Fitter diary, ensuring appointments are scheduled accurately and efficiently while preventing diary conflicts and minimising downtime.
• Supporting colleagues across the business by responding promptly to alterations enquiries and maintaining accurate digital and physical records for bespoke garments and transactions.
• Support operational continuity by managing back-of-house processes, handling administrative tasks
• Proactively identifying opportunities to improve workflows and increase efficiency across the alterations booking journey., PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"
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• Strong customer service focus when dealing with internal stakeholders and an understanding of the importance of delivering a professional and responsive service.
• Highly organised, adaptable and able to manage multiple priorities while maintaining attention to detail.
• Strong customer service and communication skills when interacting with internal teams.
• Proficient with Microsoft Word and Excel.
• Excellent time management skills and strong attention to detail.
• Confident in coordinating and scheduling appointments while managing competing priorities.
• Experienced in maintaining accurate records and handling administrative processes.
• Comfortable managing inbound enquiries and resolving issues efficiently.
• Demonstrate flexibility and a willingness to adapt to changing business needs.
• Able to multitask effectively while maintaining accuracy and professionalism., Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
  
  About: As the world's leading luxury emporium, we deliver a magical, memorable experience for customers. This is makes us uniquely challenging for creative minds, to protect and grow our brand demands extraordinary composure, creativity and commerciality. Harrods' global brand offers uniquely exciting challenges, and we nurture a supportive environment where creativity, resilience and commercial awareness make anything possible., Harrods is one of the world's leading luxury departments stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.
Harrods' Promise to You Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.